Tag Archives: Say I Can not I Can’t

Use “I Can” to Enhance Your Client Relationships | All the Buzz | Sales & Marketing Tips

Yes-I-CanWhen speaking with your clients, let them know what you CAN do, not what you can’t do.This positive attitude can make all the difference in a positive outcome.

In The Freelancer’s Bible, Sara Horowitz compares the “I can’t” statement to the “I can” statement. Here are a few examples:

  • Rather than saying “I can’t do a call until 3pm,” say, “I’m here from 3pm until 5pm. When would be a good time for you?”
  • Rather than saying “I can’t start for 3 months,” say, “I’d love to work with you, if we can start in June.”
  • Rather than saying “I can’t start until I receive the initial payment,” say, “I look forward to starting work after receipt of the initial payment.”
  • Continue reading →